Work with Conversations
Replying to conversations, forwarding messages, merging duplicates, and more
- About the Recently Deleted View
- Reply and Add Notes to Conversations
- Keyboard Shortcuts
- Merge Multiple Conversations From One Customer
- Edit Threads and Notes
- Customer Profiles
- Manage Spam and Unwanted Email
- Create a New Conversation
- Use @mentions in Notes
- Customer Properties
- Assign Conversations
- Understand Conversation Icons and Colors
- Manage Voice Messages
- Search in Help Scout
- About the Waiting Sort
- Follow a Conversation
- Search Filters With Operators
- Forward Conversations Outside of Help Scout
- Move Between Conversations With Redirect Options
- Create a Conversation With Pre-filled Data